Terms and Conditions

NEW ACCOUNTS:

Payment in advance will be required for new accounts until a satisfactory credit history of at least 6 months has been established and a satisfactory trade reference check has been performed.  Once ATW has completed these processes credit terms may be approved. 

CREDIT TERMS:

30 days EOM – Invoice is due and payable 30 days after the end of the month in which the goods were invoiced. Should these terms not be adhered to, credit facilities may be withdrawn, and any future orders will be on a prepaid basis.  Goods shall remain the property of Australian Trophy Wholesalers until all monies owing have been paid in full.

PAYMENT OF ACCOUNTS:

Payment of account can be made by AMEX, Bankcard, MasterCard, Visa (merchant fees may apply) or direct deposit. Settlement discount cannot be taken on payment by credit card.

PAYMENT OF INVOICE:

Payment by credit card is our preferred method of payment.  We accept AMEX, Bankcard, Mastercard and Visa (merchant fees may apply). Call us on 03 93570511 with your card number, expiry and CVV and we will process your payment and then ship your order.  We also accept payment by deposit to bank and our bank account details are on your invoice. Please email a copy of your payment advice to orders@austrophy.com to enable shipping to proceed.

PREPAID TERMS:

All orders must be paid for in full before shipping

FREIGHT:

We select the carrier on your behalf unless you specifically request we use a particular carrier.  We do not take responsibility for any carrier's performance and any queries regarding your shipment are to be directed to them quoting the consignment number we provide in our freight notification email.  Should the Carrier be unable to deliver to the address you have provided, due to the address being unattended, and we have no "Authority to Leave" instructions from you, we will be seeking repayment of all additional charges levied by the carrier. 

Orders above $500 prior to GST and other charges (excluding marble, hardware, service charges including column cutting, discontinued products, samples, customised orders, airfreight orders and COD customers) may be shipped free of freight charges to all State Capital Cities except Northern Territory and overseas (only applies to those customers whose account is up to date and the choice of carrier will be at ATW’s choosing)  

RETURNS:

Whilst we readily accept returns, authorisation must be obtained prior to any return and made within 14 days from receipt of goods. Returns must be in a resaleable condition, does not include discontinued stock and accompanied with a Return Authority. Once the stock has been received back into our warehouse a credit note will be issued.   A restocking charge of 10% may be applied.  If the returned goods were originally supplied freight free, we reserve the right to deduct the original freight charge from the credit.

REPLACEMENTS:

A photo of the damaged product may be requested to support a replacement being issued.

ORDERS:

A small order levy may be applied for orders under $100. All items on backorder or on hold will be charged at the current price at the time of despatch.

BACK ORDERS:

All items on backorder or on hold will be charged at the current price at the time of despatch.

PRICES:

All pricing is available on the ATW website and prices may be reviewed without notice.

G.S.T:

Goods and Service Tax will be charged in accordance with Government Policy.

 We reserve the right to change/amend prices/specifications and trading terms without prior notice.  Whilst all care has been in taken in the production of the price list, no responsibility is taken for incorrect pricing or sizing. 

01/01/2023